Last Updated: June 2, 2025
Thank you for your order with KeratinRX. As a professional-only wholesale provider, all orders are final sale. Please review the details below regarding our return and refund policies.
All Sales Are Final
Due to the nature of our wholesale distribution, we do not accept returns or offer refunds on products unless they arrive damaged, defective, or incorrect.
We encourage all customers to review their orders carefully before submitting.
Damaged or Defective Products
If your order arrives with damaged or defective items, please contact us within 7 days of delivery. To qualify for a replacement or store credit:
- Provide your order number
- Submit clear photos of the damaged or defective items
- Retain the original packaging for potential claim processing
We will review your claim and issue a resolution within 3–5 business days.
Incorrect Items
If you receive the wrong product(s), please notify us within 7 days of receipt. We will work with you to correct the issue at no cost.
Return Shipping
In the rare event that a return is authorized (for damaged or incorrect goods only), we will provide you with return shipping instructions. Unauthorized returns will not be accepted.
Non-Returnable Items
The following items are non-returnable under all circumstances:
- Opened or used products
- Sale or promotional items
- Digital downloads or educational materials
How to Request a Return or Credit
Email us at info@keratinrx.com with the subject line: Return Request – Order #[Your Order Number].
Please include photos and a description of the issue.
Need Help?
We’re happy to assist with any concerns regarding your order. Contact our support team at info@keratinrx.com